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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A popup will open. It contains detailed info about all the actions that you can perform on that particular page. Each context menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide range of how-to video clips explaining how to use our web hosting Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you searching for, check out our comprehensive FAQ section, which contains questions asked by actual users and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new articles in order to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can contact our fantastic team of technical support engineers available 24x7x365 and eager to help you with any issue. Each support ticket you open will be answered within sixty minutes (the average trouble ticket response time is just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216347

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com